Your event starts

How can I create an invitation?

You can create an invitation in 5 minutes on our platform. You can start by clicking here: Create invitation

How can I share my invitation?

You can share your invitation via a link or WhatsApp. Once you save your invitation, we will give you a unique link that you can share with your guests.

How can my guest confirm attendance?

Your guest can confirm their attendance by clicking on the link in the invitation. They will see the RSVP button in the section where you placed it in the canvas editor.

Can I customize my invitation?

Yes, you can customize your invitation with images, text, and colors. In the canvas editor you organize the design in sections and place each element wherever you want.

Can I save my invitation?

Yes, you can save your invitation as a draft and continue editing it later. You can also save your finished invitation to send it later.

How can I convert a PDF to a digital web invitation?

From the customize section select "custom template" and there you can upload your PDF. This way your PDF will have control of guests, music, ability to send automatically by whatsapp, etc.

Can I upload a template from a PDF file?

Yes, you can upload a template from a PDF file. To do this, create a new invitation and, in the template selection step, choose the option to upload a PDF file as a template.

What requirements must the PDF file have to be uploaded as a template?

The file must be in PDF format, have a maximum size of 15 MB and be well structured so it can be viewed correctly in the invitation.

Can I edit a template that I uploaded as a PDF?

No. Customized templates uploaded as a PDF file cannot be edited from invitio. We recommend ensuring that the file is finished before uploading it.

Can my PDF have multiple pages?

Yes, you can have multiple pages in the PDF, and all will be displayed in the invitation.

Can I create invitations for different events?

Yes, you can create invitations for all kinds of events: birthdays, weddings, baptisms, baby showers, company parties, etc.

Can I add a location to my invitation?

Yes. The Location button is a Premium feature: it includes a search to find the address. On the free plan you can use a link button: search the address in Google Maps, copy the link, and paste it into the button.

Can I add music to my invitation?

Yes, you can add music to your invitation to give it a special touch. In the canvas editor, add the music element in the section you want. You can upload an audio file,Spotify or Apple Music.

Can I add lodging options to my invitation?

Yes. In the canvas editor you can create a lodging section with text and a link button to the booking page or hotel.

Can I add a second location to my invitation?

Yes. With Premium you can add another Location button and search for each address. On the free plan, add another link button and paste the Google Maps link for each place.

Can I change the date of my invitation?

Yes, you can change the date from your event panel. You have a limited number of date changes. If you have none left, contact support through our WhatsApp.

Why does the link not open once it is sent to me?

Once you receive a WhatsApp message with the link for your guest, it is necessary that your guest saves your phone number or by replying to the message, it can be seen as a link format without any problem.

How can I remove music from my invitation?

In the canvas editor, select the music element in the section where it is and delete it. Remember to save your changes.

Why does a photo not save?

If a photo does not save, it is likely that the platform does not register well both the quality and size of the image. We recommend refreshing the page or trying with another format (PNG, JPG or JPEG). If the problem persists, you can log out and log back in. If the problem persists, you can contact us at the support number for better help.

Is "Share Invitation" the same as "Share to a guest"?

"Share Invitation" is for you to share a general link to all your guests without RSVP confirmation. In "Share to a guest" you can customize which guest the invitation is directed to, indicating the number of passes (adults or minors).

Can I receive my invitation by email?

By email you will only receive the confirmation of your purchase or the verification of your account. You will never receive your invitation through this medium. To view your invitation, sign in to your account. If you already have an invitation created without an account, access it with the password at Search invitation.

Can I download the invitation in PDF format?

No, the invitation cannot be downloaded as a PDF. To view it, use your link or sign in to your account—you can open it as many times as you want even after the event date. If you already confirmed attendance, you can also add your pass to Google Wallet or Apple Wallet from the invitation.

Can I edit the font size of my invitation?

Yes. In the canvas editor you can change the font size of each text from the element toolbar.

What size should my photos be on mobile?

We recommend adding a vertical photo, that is, when the height is greater than the width in an image.

What can I do if my invitation "disappears"?

You can verify if you don't have 2 accounts created, either with Google or email and password. We recommend that you log out and log back in with the other account. If the problem persists, you can contact the support number for more specific help.

Can I change the type of event in my invitation?

Yes, you can choose any of the options that are displayed in that format or you can click on "Other" and manually write what event it would be.

What is "Advanced Guest Management"?

Advanced management allows you to see who has already confirmed, who is missing to do so or who rejected their invitation in the "View Guests" section, in addition to being able to indicate how many minors and adults the invitation is directed to.

How can I make my music play automatically?

For your song to play automatically, you can add your music as an MP3 file. First, it is necessary to download the music file to your device and then you can add it to your invitation without any problem. Only from this option can it play automatically. Spotify or Apple Music are not compatible with this function.

What are the invitation sending methods?

You can do it from WhatsApp (recommended with automatic sending) or by copying and pasting the link in any application that you find more convenient.

What happens if my invitation doesn't save?

Don't forget to click "Save" when making any changes to your invitation.

Why can't I see certain texts in my invitation?

It is likely that you have put the same color for text and background of your invitation. Check your color palette and verify if there are not 2 equal colors. If the problem persists, you can contact the support team for more specialized help.

How can I register?

You can register on our platform by entering your email address and a password. You can also register with your Google account. You can register by clicking here: Create account

How can I recover my password?

If you forgot your password, you can recover it by entering your email address in the "Forgot your password?" option on the login page. If you already have an invitation created without an account, you can recover your password by checking your email for the password we sent you or you can contact support through our WhatsApp.

My account doesn't have invitations I created

If you can't find your invitations in your account, you might have logged in with a different account. Try logging in with the account you used to create the invitations. A common mistake is creating an account with Google and then trying to log in with email and password. Try both ways.

Why if I add my account verification code, I still cannot log in?

This can happen because you are trying to do it with email and password when your email is from Google. If you want to access your account, it is necessary to do it from "Sign in with Google" or write your email and password to access your invitation.

Do you have an invitation without an account and don't know how to access it?

For the invitation without an account, it is necessary that you save the password that was assigned to you so that you can access it in "Sign in with invitation password". Once you click there, it is necessary to add the password and date of your event to access the invitation.

Can I create an invitation without registering?

No. To create a new invitation you need an account. If you already have an invitation created without an account, you can still access it: go to Search invitation with the event date and the password we gave you.

How do I access an invitation I already created without an account?

Go to Search invitation and enter your event date and the password we assigned. You can also use "Sign in with invitation password" on the login page.

I lost my invitation password for a non account invitation

If you lost your invitation password, you can recover it by sending the event date, event type, and event name to the support WhatsApp.

How much does it cost to create an invitation?

You can create your invitation for free. To access premium features, you can pay for the premium plan with a one-time payment of $36 USD per event.

How can I pay?

You can pay with a credit or debit card through our secure payment platform. First you need to create your invitation, then you will see the option to purchase the premium plan enabled. Start by creating your invitation here: Create invitation

What does the premium plan include?

The premium plan includes additional features such as the location button, image gallery, RSVP, among others. You can see all the features on our plans page.

Can I pay in cash?

Yes, when paying, choose to pay with Mercado Pago, then select the Oxxo payment option and follow the instructions. You can start creating your invitation here: Create invitation

Is it a monthly or one-time payment?

The premium plan is a one-time payment per event. Once you pay for the premium plan, you will have access to all premium features for that invitation.

I paid for the premium plan and don't have access to the premium features

If you paid for the premium plan and don't have access to the premium features, try to close the actual tab and open it again. Please contact support through our WhatsApp so we can help you if the issue persists, send the invitation link and payment method used.

Can I get an invoice?

Yes, to generate an invoice it is necessary that you send us your payment receipt, the link of your invitation and your tax situation certificate to the support number.

What is the Digital Album?

It is a space within your event where your guests can upload photos and videos. From the panel you can view a gallery with all memories, upload statistics, and manage shared content.

How do my guests upload photos and videos?

Share the Digital Album QR code or link with your guests. When they scan it or open it, they enter a page where they can upload their event memories from their phone.

Does the Digital Album cost money?

You can try it for free with up to 5 photos and 5 minutes of video in total per event. To keep receiving unlimited memories, purchase the Digital Album with a one-time payment of $36 USD per event. You can also add it when paying for your Premium Invitation.

What does the paid Digital Album include?

Unlimited photos, up to 2 hours of video in total, a QR code to share with guests, per-guest upload limit settings, a gallery to review and delete memories, and a full album download as a ZIP file.

Can I download all photos and videos from the event?

Yes. From the Digital Album panel you can export all memories in a ZIP file. We email you when it is ready. You have up to 12 months after the event to download it.

Can I configure how much each guest uploads?

Yes, with the Digital Album active you can set the maximum photos and videos per guest, the maximum duration per video, and disable upload limits from the configuration section in the panel.

Can I delete photos or videos from the album?

Yes. In the panel gallery you can delete memories one by one or select several to remove them. This action cannot be undone.

Where do I manage my event Digital Album?

Go to your event panel and open the Digital Album section. There you will see the gallery, statistics, settings, the QR code to share, and the option to export memories.

What if I scan the Digital Album QR and it does not redirect?

Make sure you are not scanning the guest pass QR on the confirmation screen. That code shows "Show this QR at the entrance" and is for event entry only, not the Digital Album. Use the QR or link you share from the Digital Album section in your panel.

Can I request a refund?

Yes, you can request a refund if you are not satisfied with the service. To request a refund, you must fill out the satisfaction survey and send a WhatsApp message to the support number with your request. https://invitio.events/encuesta-de-satisfaccion

How long does it take to receive my refund?

The refund time may vary depending on the payment method you used. If you paid by credit or debit card, the refund may take 3 to 10 business days. If you paid in cash, the refund may take up to 10 business days.

What if I don't receive my refund?

If you do not receive your refund within the estimated time, please send a WhatsApp message to the support number so we can check the status of your refund.

What do I need to get a refund?

To get a refund, it is necessary to send the link of your invitation, the proof of your payment and if your invitation is with an account, send the email of the account to the support number. (+52) 479 1938 683.

What is the difference between Personal WhatsApp and official Meta?

Personal WhatsApp uses your personal number, is free in Invitio, and WhatsApp may limit bulk sending. Official Meta uses the WhatsApp Business API, is more stable for professional use, requires approved templates, and Meta charges per message.

I already use Personal WhatsApp — do I need to switch to official Meta?

It's not required. Personal WhatsApp works well for small events and low message volumes. Official Meta is optional and makes more sense when you need greater stability, approved templates, or are sending to a large guest list.

Do I have to stop using WhatsApp Business on my phone to connect a number?

No. You can keep using WhatsApp Business on your phone as usual. Connecting to official Meta links the number to Invitio for sending invitations, but you don't lose your day-to-day use of the app.

Can WhatsApp block my number when sending automatically?

With Personal WhatsApp it's possible, especially if you send many messages in a row to contacts who don't have you saved. With official Meta, sends follow WhatsApp Business rules and are designed for business use, with a much lower risk of being blocked.

Do I need to wait for a template to be approved before I can send?

Yes, if you use official Meta (WhatsApp Business API). Meta must approve your template before it can be used for bulk sending. With Personal WhatsApp there are no templates — you write the message and send it directly.

Do I need to add a payment method? What does that mean?

Meta requires an active payment method on your account to deliver messages outside the free conversation window. You set this up in Meta Business Manager, not in Invitio. Invitio doesn't charge you for this — Meta bills per delivered message according to their rates.

Does Invitio charge extra for integrating WhatsApp Business?

No. Invitio doesn't add any per-message fees or integration charges. If there is a cost, it's determined by Meta based on WhatsApp Business API pricing.

What happens if a guest doesn't receive the message?

There are a few possible reasons: the number is incorrect, the guest has blocked messages from unknown contacts, or in the case of official Meta, the payment method is not active. Make sure the number is correctly entered with the country code and check the send status in Invitio. If the issue continues, reach out to our support team.

Can I share my event with a planner or family member?

Yes. In your event panel, open Collaborators and invite anyone by email: your wedding planner, a family member, or anyone helping you. Pick a role (Administrator, Editor, or Reader) and adjust what they can see and do in each section.

Why can't my Editor invite other people?

By default, Editors only have View on Collaboration invitations. Grant Create and Edit if you want them to invite others.

Someone left the team but I can't see them anymore

Collaborators can always leave on their own. Check pending invitations if they never accepted.

I gave View but they still can't edit

That's expected. View is read-only. Add Edit (and Create if needed) for that section.

Can a Reader see the budget if I turn it on?

Yes, Readers can View any section you enable. To block budget entirely, turn Budget off; don't just remove Edit.

Do permission changes apply immediately?

Yes for active members. For pending invites, changes apply when they accept.

How can I contact support?

You can contact support through our support WhatsApp. We are available Monday to Friday from 9:00 to 18:00 Mexico city time. +524791937658

What are the support hours?

Our support hours are: Monday - Friday: 8:00 am - 5:00 pm Saturday: 9:00 am - 2:00 pm Sunday: Closed.

What do I do if I have a problem with my invitation?

If you have a problem with your invitation, you can contact support through our WhatsApp. Our support team will help you resolve any issues you have.

What do I do if my invitation has an error?

If your invitation has an error, please contact support through our WhatsApp. Our support team will help you correct the error and resend the invitation.

My guest confirmed attendance, but I don't see it on the invitation

Don't worry, the RSVP feature refreshes every 10 minutes. If you still don't see the confirmation, please contact support so we can help you resolve the issue.

How can my guest confirm attendance?

Your guest can confirm their attendance by clicking on the link in the invitation. They will see the RSVP button in the section where you placed it in the canvas editor.

Can I cancel my planner subscription directly from the page?

Yes, you can do it in "Manage Subscription" from the planner section.

Can only 12 people be confirmed?

If your invitation is on the basic plan, yes. If you want more guests, we recommend contracting the premium plan to have unlimited guests and views.

Can I create an invitation from the chatbot conversation?

The invitation can only be created from the website. Our chatbot is only for questions that exist on the platform or the invitation creation process.

Can the chatbot change the date of my invitation?

You can change the date from your event panel. The chatbot cannot make that change for you. You have a limited number of date changes; if you have none left, contact the support team.